You can request the return of an item within 5 days of purchasing it. In this case, you should contact the customer service department (firstname.lastname@example.org) the same day you receive the garment. Once we have authorized the return, we will inform you of the process to follow
In the case of products made to measure or by order, returns are not allowed, except for errors in the garment. In any case we will work as much as possible so that the garment fits the original need.
The procedure for return is to inform about the issue, the same day of the reception of the garment in the mail adress email@example.com We will write you back with instructions of the process to follow, once we have authorized the return. If the issue about the garment is making some fittings, you should contact us trough firstname.lastname@example.org.
If the garment has any flaw: returns within Spain are free, for returns outside of Spain only the shipping cost will be charged.
If the garment has not any flaw: the return shipping costs are under the customer responsability.
HOW AND WHEN WILL I RECEIVE THE AMOUNT OF MY RETURN
Once we accept the return (the items must be in perfect condition, with all the labels and wrapped in the original packaging), we will send you a confirmation email and proceed to refund the amount through the same channel from which you made the purchase . It is advisable to take into account that the payment of the amount in card or bank account can take up to 10 days depending on the entity.
The charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data communicated is correct.
The cardholder is responsible for transactions on the website.
We guarantee that each of the transactions carried out on this website is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. MALNE uses a server based on standard security technology SSL (Secure Socked Layer). All the information that the user transmits to us travels encrypted through the network. Your credit card details are not recorded in any database but go directly to the Bank's POS (Point of Sale Terminal).
The MALNE website uses information security techniques accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to avoid unauthorized access to data. To achieve these purposes, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Payment transactions on Malne.es are processed using the TLS (Transport Layer Security, formerly known as SSL) protocol. This is the most widespread and secure standard protocol for secure online transactions. Your personal information and payment method are transmitted using TLS, so that it cannot be decoded over the Internet.
Make your purchases with total security with the REDSYS payment gateway, working with the Verified by Visa and MasterCard SecureCode service support that provides us with the most advanced online security features, always backed by the highest security measures offered by this platform.
If you want to make the payment with any card other than these, contact us through our email email@example.com and we will help you make your purchase.
We accept payments through PayPal. When processing payments some of your data will be passed to PayPal, including the information required to process or support the payment, such as the total purchase and billing information.
Please review política de privacidad de PayPal for more details.
You can make the payment via bank transfer by making the payment of the total of your order in the account of Malne Fashion S.L in Banco de Santander ES9500495115312716241046.
Swift code: BSCHESMM
More details: Oficce number 5115; Calle Almagro 24, 28010. MADRID. SPAIN.
Your order will be processed and put into production at the time the deposit becomes effective.
Remember to specify your order number in the concept.
THE MINIMUM AGE TO MAKE PURCHASES
The minimum age to make purchases in the MALNE website is 18 years old.
We will send your shopping in the Iberian Peninsula in the next 24/48 hours (working days) from the receipt of the order. Outside the Iberian Peninsula it can take between 2 and 6 days depending on the remoteness of your country. Delivery times are approximate and based on the services of our logistics operators.
General conditions and requirements for the use of this website.
In these General Conditions, the following concepts correspond to the meanings indicated below: Services are all functions, facilities, applications, information or other features that can be achieved through this website. The word User refers to any person who accesses with or without authorization of Malne to this website or uses it.
Access to the website and its use
By accessing this website or its content, by turning your pages or downloading it, or by using its content in any other way as a registered user or as an unregistered visitor, you agree to comply with these conditions without any modifications (concluding a contract between you and Malne), as well as to observe all the pertinent legal provisions.
You ensure access to this website exclusively through the interface made available by Malne for this purpose.
For a user, the indication of certain registration data may be required. A necessary condition for using this website, services and documents in the published is that all registration data transmitted by the user are now and in the future correct, true and complete and correspond to the current situation.
You agree to inform Malne without delay of all the modifications that relate to your registration. This communication must be sent to the postal address or email address of Malne indicated on this website for this purpose.
Malne has the right to deny the user access to this website and / or any of its resources, services and content of the site and, where appropriate, cancel or suspend the existing customer account, if it considers that the data are incorrect, inactive or incomplete or if for other reasons, at their discretion, consider such appropriate measures.
Passwords and customer data
It is the responsibility of the user to keep the secret about his password, the account numbers and other existing data, as well as all the activities carried out with respect to the user's account. All possible unauthorized uses of the user's account or other security infractions must be communicated immediately to Malne. Your access data is valid exclusively for you and you are not authorized to disclose the name of your account, your ID or your password to other people or to make these available to you. Any disclosure of the denomination of your account and your password by you, may result in the cancellation of your access and the responsibilities derived from it will be assumed exclusively by you.
Permitted and prohibited use of this website
Malne grants the user a limited authorization for access to this website and its content as well as its exploitation as a support resource and communication only for the purposes determined in this website, provided that all the indications of the property are maintained intellectual and protected rights (if any) regarding the content of the website.
All other uses of the website, including use for purposes other than those mentioned above, as well as the modification, distribution, transmission and download of the site (with the exception of caching of pages), the new publication or Reverse Engineering, without authorization prior and written by Malne, are prohibited (provided that such prohibition is not excluded according to the applicable legislation). The authorization for the use of the website does not include, without limitation, commercial exploitation or distribution of the content of the website, the registration of any lists, descriptions or prices of products, supports or services, as well as for the derivative use of this site. web or content of the website (including framing), the downloading or copying of information for the benefit of other merchants, any use of data mining tools, robots or similar for the registration and extraction of data, any use of content of the website in any environment of the website, server or computers included in a network, or the use of website content that suggests a relationship with products, support or services of MALNE.
It is forbidden for the user to use this website in a way that contravenes these conditions or that violates any applicable legislation or similar provisions, or that causes or may cause damage, interruptions or damage to this website or services. The user is also prohibited from accessing without authorization any part of this website or accounts of other customers or computer systems or networks linked to this website, either through "hacking", "mining" password or any other shape.
Copyright - Ownership of the documents published on this website.
MALNE does not transfer rights to any of the content of the website that is downloaded or used by the user. The content of the website, including, among others, its selection and disposition, is property of Malne, being reserved the copyright and other rights. The limited authorization for the use of website documents is expressly conditioned by the acceptance, observance and safeguarding of all the indications in the content of the website about copyright, trademarks and other protected rights, as well as of all protected rights and other intellectual property rights to such content that are the responsibility of Malne.
The use or any unauthorized copy of website content or use of it that contravenes these provisions, may cause violations of trademark rights, intellectual property or other protected rights, as well as provisions of civil or criminal law . Users are prohibited from using any content of the website (or any type of document made available through this website) in a way that represents a violation of trademark rights, intellectual property or other protected rights. Malne reserves all rights regarding such unauthorized use or breach of these conditions.